For gift returns, you'll need to submit a ticket to our help desk. Gift returns are handled on a case-by-case basis to ensure all your needs are met. Please allow up to 2 business days for a representative to get back to you after you submit a ticket.
No problem! Refunds are processed on the "bank account" level, so transaction information like your card details are not important. As long as the original bank account you used is still open, your refund will go through just fine. If, for some reason, the refund doesn't show up in your account within 3-5 business days, please contact your bank for further assistance.
First, make sure you are using the same email address you used when you placed your order. This is the email where you received the original order confirmation. Second, make sure you are using the confirmation number from an order placed through our website. We do not accept returns on orders placed through one of our retailer's websites or in their stores. If you believe you've done everything correctly and the system is still unable to find your order, get in touch with us through our live chat, our help desk, or by giving us a call. We're more than happy to help!
The following items are ineligible for returns:
Extended Holiday Returns - Worry-free gift shopping! Orders placed before 12/25/2018 are eligible for our extended holiday returns window of 60 days.
Southern Shirt offers returns on all regularly-priced items ordered directly through southernshirt.com anytime in the last 30 days. Non-defective returned items must be in like-new condition. Items received in a lesser quality may be assessed a cleaning or damaged item fee. Items marked as Final Sale or noted elsewhere are not eligible for returns. Southern Shirt will supply a prepaid UPS return label after you complete the online returns process. Please allow up to 5 business days for our warehouse to receive and process your return after you send it back. Full refunds (minus shipping, applied discounts, and any quality fees) are issued for all returned merchandise. Refunds usually take less than 48 hours to process and be returned to your account. However, this time period relies on your financial institution, so we can not make any guarantees.
You can check the status of your return and track its progress anytime by entering the tracking number from your UPS return label into the Track by Number box on the UPS website.
For items purchased from one of our retail partners, please contact the specific retailer for their return policy. We are unable to issue refunds for items not ordered through the southernshirt.com website.
For items received as a gift, please submit a ticket to our help desk or call our customer service at (205) 533-8808.