For gift returns and exchanges, you'll need to submit a ticket to our help desk. Gift returns are handled on a case-by-case basis to ensure all your needs are met. Please allow up to 2 business days for a representative to get back to you after you submit a ticket.
If you need to receive your new items before you send back your originals, then you'll need to enter your request as a Return, instead of an Exchange. You'll make this selection on a per-item basis after choosing which order to return. You can then place a new order for the items you wish to receive. Unfortunately, using this method, you'll lose out of any original discount you may have received.
No problem! Refunds are processed on the "bank account" level, so transaction information like your card details are not important. As long as the original bank account you used is still open, your refund will go through just fine. If, for some reason, the refund doesn't show up in your account within 3-5 business days, please contact your bank for further assistance.
First, make sure you are using the same email address you used when you placed your order. This is the email where you received the original order confirmation. Second, make sure you are using the confirmation number from an order placed through our website. We do not accept returns or exchanges on orders placed through one of our retailer's websites, in their stores, or on previous exchange orders. If you believe you've done everything correctly and the system is still unable to find your order, get in touch with us through our live chat, our help desk, or by giving us a call. We're more than happy to help!
The following items are ineligible for both returns and exchanges:
Southern Shirt offers returns and exchanges on all regularly-priced items ordered directly through southernshirt.com anytime in the last 30 days. Non-defective returned items must be in like-new condition. Items received in a lesser quality may be assessed a cleaning or damaged item fee. Items marked as Final Sale or noted elsewhere are not eligible for returns. Southern Shirt will supply a prepaid UPS return label after you complete the online returns process. Please allow up to 5 business days for our warehouse to receive and process your return after you send it back. Full refunds (minus shipping, applied discounts, and any quality fees) are issued for all returned merchandise. Refunds usually take less than 48 hours to process and be returned to your account. However, this time period relies on your financial institution, so we can not make any guarantees.
For each item you designate as an exchange when submitting your request, you'll be able to select a new size or color in the same style to receive once your items are returned. Once your returned items are received by our warehouse, your new order will automatically begin processing and ship out in 1-2 business days. A tracking email will be sent once your new items are shipped.
You can check the status of your return and track its progress anytime by entering the tracking number from your UPS return label into the Track by Number box on the UPS website.
For items purchased from one of our retail partners, please contact the specific retailer for their return or exchange policy. We are unable to issue refunds or send exchanges for items not ordered through the southernshirt.com website.
For items received as a gift, please submit a ticket to our help desk or call our customer service at (205) 533-8808.